Samsung’s premium Q990D soundbar model has recently been at the center of user complaints, as a number of owners have experienced functional issues following a firmware update. This update, released by Samsung aimed at enhancing the device’s performance, has instead led to operational failures for some units, rendering them unresponsive or ‘bricked’.

Update IssuesThe primary issue reported by users is that the soundbar freezes or becomes completely inoperative after installing the latest firmware version. This malfunction prevents normal usage and any further attempts to rectify the situation through the user interface.Many affected customers have taken to online platforms, including Samsung’s community forums and social media, to seek assistance. Some have shared their unsuccessful attempts to resolve the issue, including factory resets and unplugging the device for an extended period, only to find the soundbar still non-functional.#

Company’s ResponseSamsung has acknowledged the issue and has suggested affected users contact their support centers. There are reports from some users who have received replacement units after going through Samsung’s warranty process.## Recommendations for Affected Users For those encountering these issues, here are a few recommendations:- Immediately contact Samsung customer support for guidance.- Refrain from installing the update if you have not done so already and are aware of these reported issues.- Keep abreast of any new updates from Samsung that may address these problems.Samsung is expected to investigate the root cause of the software glitch and may provide a follow-up firmware update intended to rectify the freezing and bricking issues caused by the current release.